Privacy policy.

PRIVACY POLICY

Last Updated: 02/08/2025

1. Who We Are

Company Name: Khaosan
Address: 128 Montague Street, Brooklyn, NY 11201
Email: khaosannyc@gmail.com
Phone: 347-294-0179

2. Information We Collect

When You Interact With Us:

  • Reservations: Name, phone number, email, party size, special requests (e.g., allergies).

  • Online Orders: Delivery address, payment details (processed securely via Stripe/Square), order history.

  • Loyalty Program: Birthdate (for birthday rewards), purchase history.

  • Customer Service: Call recordings (quality assurance), email/chat logs.

Automated Data Collection:

  • Website Use: IP address, device type, browser cookies (see Section 5).

  • Location Data: Approximate GPS location (for delivery tracking via DoorDash/Uber Eats).

3. How We Use Your Data

To efficiently manage and fulfill reservations and orders, ensuring a seamless dining experience for our guests.

  • To improve our services, we aim to understand and cater to menu preferences. This will help us better meet our patrons' desires.

  • For marketing purposes, we will use your information only with your clear consent. You can opt out at any time if you wish.

4. Data Sharing

We only share data with:

  • Delivery Partners: DoorDash, Uber Eats (only delivery address/order details).

  • Payment Processors: Stripe/Square (payment details encrypted; we never store full card numbers).

  • Legal Authorities: If required by New York State law.

5. Cookies & Tracking

  • Essential Cookies: Session IDs (for online ordering).

  • Marketing Cookies: Facebook Pixel (for ads; opt-out via cookie banner).

  • Analytics: Google Analytics (anonymous traffic data).

6. Your Rights

  • Access/Delete Data: Email khaosannyc@gmail.com with "Data Request" in the subject.

  • Opt Out of Marketing: Unsubscribe link in emails or tell our staff.

  • Disable Cookies: Browser settings (may affect online ordering).

7. Security & Retention

  • Payments: PCI-DSS compliant processing.

  • Staff Training: Annual GDPR/CCPA compliance training.

  • Retention Periods:

    • Reservations: 1 year

    • Order history: 3 years (tax compliance)

Contact Our Data Officer:
Email: khaosannyc@gmail.com
Mail: 128 Montague Street, Brooklyn, NY 11201